Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with how we've rated a site? This page explains the best way to reach New York Online Casinos and what we can (and can't) help with.
What we can help with
New York Online Casinos is an independent review and comparison site covering online casino offers aimed at New York-based players who play at sites accepting US customers. We're not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account queries. That means we're well placed to help with things like:
- Corrections or updates to bonus terms, ratings or offer details shown on the site
- Questions about how we research and rank the sites listed under our reviews
- Feedback on our content, methodology or the way we present comparisons
- General queries about how online casino promotions, wagering requirements or payment methods typically work
- Partnership or media enquiries related to the site
What we can't help with
Because we don't operate any casino site ourselves, we're not able to assist with account-specific issues such as deposits, withdrawals, bonus credits, verification delays or closed accounts. If you have a problem with a specific operator — for example one of the sites featured in our reviews — you'll need to contact that operator's own customer support team directly, since only they can access your account.
We also can't offer legal, tax or financial advice. If you have questions about the legal status of online gambling in your state, or about how gambling winnings are taxed, we'd recommend speaking with a licensed professional rather than relying on general information from a review site.
Before you reach out about a bonus
A lot of the messages we receive are about welcome offers like the ones shown at the top of this site — deposit matches, free spins, or no-deposit credits. Before contacting us about a specific promotion, it's worth checking a few things first:
- The wagering or playthrough requirement attached to the bonus, since this determines how much you need to play through before any winnings can be withdrawn
- Any time limit on claiming or clearing the bonus
- Whether your intended deposit method and game choice are eligible under the offer's terms
- Whether the offer is limited to new players or available to existing account holders too
Bonus terms change over time, so if a figure or condition looks different from what we've published, let us know and we'll look into updating it — that's genuinely useful feedback for us.
A note on responsible gambling
If you're reaching out because gambling has started to feel like a problem — for you or someone you know — please don't wait on a reply from us before getting support. Our Responsible Gambling page has tools and information on deposit limits and self-exclusion, and you can speak with someone right away through the National Council on Problem Gambling helpline at 1-800-GAMBLER, or in New York specifically through the HOPEline at 1-877-8-HOPENY. Both are confidential and available for anyone who needs to talk.
How to reach us
For everything else — corrections, feedback, partnership enquiries or general questions about the site — use the contact details or form provided elsewhere on this site. We read every message, though as a small independent team we may not be able to reply to everything individually. You can also read more about who we are and how we approach our reviews on our About Us page, and our full terms of use are set out on our Terms and Conditions page.
This site is intended for adults aged 21 and over who are legally permitted to access online gambling content in their location. Online casino gaming is not currently regulated for real-money play in New York State, and nothing on this site should be taken as confirmation that any operator offers legal online casino games to New York residents. Always check an operator's own terms and your local laws before signing up anywhere.